Refund policy

SHIPPING & RETURNS POLICY

Last Updated: July 28, 2026

At Above Cloud, every order is prepared with care. We aim to keep our shipping and return process simple, transparent, and hassle free.

PART I — SHIPPING POLICY

1. Order Processing

Orders are usually prepared and packed within 1–3 business days after successful payment.

Products marked as Made to Order (MTO) are crafted after your order is placed and generally require 7–14 business days before dispatch.

Orders placed on Sundays or public holidays will be processed on the next working day.

Processing may take slightly longer during product launches, limited drops, festive seasons, or periods of high order volume.

A confirmation with tracking details will be shared once your order has been shipped.

2. Estimated Delivery Time

The delivery period starts after your order has been dispatched.

Within India

Standard Shipping: 3–7 Business Days

Express Shipping: 1–3 Business Days (available in selected locations)

International Orders

Standard Shipping: 7–21 Business Days

Express Shipping: 3–7 Business Days

Delivery estimates may change due to courier delays, customs clearance, weather conditions, government regulations, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout.

For Cash on Delivery (COD) orders, a non refundable partial advance payment is required to confirm the order. The remaining balance must be paid at the time of delivery.

If a COD shipment is refused, cancelled after dispatch, or returned because it could not be delivered due to customer related reasons, the advance amount paid will not be refunded.

For international orders, shipping charges are calculated at checkout. Any customs duties, taxes, or import charges applicable in the destination country must be paid by the customer.

4. Shipment Tracking

Tracking information will be shared as soon as your order is dispatched.

Once the parcel is handed over to the courier partner, shipment updates are managed by the courier's tracking system.

5. Incorrect Address or Delivery Failure

Please ensure that your delivery address and contact details are correct while placing the order.

If a shipment is returned because of an incorrect address, refusal to accept the parcel, or repeated unsuccessful delivery attempts, the customer will be responsible for the re-shipping charges.

Shipping fees already paid are non refundable.

6. Damaged, Incorrect or Missing Orders

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery along with clear photos of the product and packaging.

If your shipment is marked as delivered but has not been received, contact us immediately so we can coordinate with the courier partner for an investigation.

7. Circumstances Beyond Our Control

While we do our best to deliver every order on time, delays caused by courier partners, customs, natural events, strikes, government actions, or other situations beyond our control cannot be guaranteed against.

PART II — RETURNS & EXCHANGES POLICY

1. Exchange Period

Eligible products can be requested for exchange within 7 days from the date of delivery.

2. Exchange Eligibility

To be eligible for an exchange, the item must:

• Be unused, unworn, and unwashed.

• Be returned in its original condition with all tags, labels, packaging, and accessories.

• Be free from stains, perfume, damage, alterations, or any signs of use.

Items that do not satisfy these conditions will not qualify for an exchange.

3. Products Not Eligible

Refunds are only provided if the wrong product or a defective item has been delivered by Above Cloud.

The following are not eligible for return or refund:

• Limited Edition Products

• Made to Order Products

• Sale or Discounted Items

• Gift Cards

• International Orders

Exchanges for size are offered only if the requested size is available in stock.

4. Exchange Procedure (India)

Once your exchange request is approved, we'll arrange a reverse pickup wherever the service is available.

If pickup service is unavailable in your area, you'll be requested to ship the product to our return address.

The replacement product will be dispatched only after the returned item successfully clears our quality inspection.

5. International Orders

Returns and exchanges are not available on orders shipped outside India.

If you receive an incorrect or defective item, please notify us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

6. Refunds

Refunds are approved only in exceptional situations, including:

• Cancellation initiated by Above Cloud.

• Verified manufacturing defects where a replacement cannot be arranged.

• Any other case specifically approved by Above Cloud.

Approved refunds are processed within 48 hours after the returned product passes inspection. Depending on your bank or payment provider, the amount may take 5–7 business days to reflect.

Shipping charges, COD handling fees, and partial COD advance payments are non refundable.

7. Return Request Rejection

Above Cloud reserves the right to decline any return or exchange request if the product does not meet our eligibility criteria or fails the quality inspection.

The outcome of the inspection will be considered final.

8. Replacement Orders

Products sent as replacements under an approved exchange or warranty claim cannot be exchanged, returned, or refunded again. Such orders are treated as final.